Effective 2026-10-01
Subprocessors
The vendors that process client data for TenantOps. Clients are told at least 30 days before a vendor that receives personal information is added or replaced.
| Vendor | What it does | Data it receives | Where | When it is used |
|---|---|---|---|---|
| Telnyx, Inc. | Phone numbers, inbound calls, SMS | Caller numbers, call audio in transit, SMS content | United States | Always (voice and SMS, including the sales line) |
| Twilio Inc. | WhatsApp Business API transport | WhatsApp message content and numbers | United States | Only when a client enables WhatsApp through Twilio |
| Meta Platforms (WhatsApp) | Delivers WhatsApp messages | Message content and numbers | United States / Ireland | Only with WhatsApp enabled |
| DeepSeek (Hangzhou DeepSeek AI) | Default language model for client deployments and, when active, the sales line | Transcribed caller speech, message text, the prompt context of a call | People's Republic of China | Default AI provider for client deployments; also used on the sales line when US-based providers are unavailable |
| Anthropic, PBC | Language model (Claude) | Same as DeepSeek; on the sales line, transcribed caller speech and prompt context | United States | When the client picks Claude; preferred provider on the sales line when available |
| OpenAI, L.L.C. | Backup language model | Same as DeepSeek | United States | Fallback on the sales line; optional for client deployments when the client picks OpenAI |
| Deepgram, Inc. | Speech-to-text on hosted voice agents, and backup text-to-speech | Call audio (speech-to-text); response text (text-to-speech) | United States | Hosted voice agents |
| ElevenLabs, Inc. | Premium voice (text-to-speech) | Response text the agent speaks | United States | Premium-voice add-on, the Max plan, and the sales line |
| Google LLC (Cloud Run) | Hosts each client's voice agent | Call audio and transcripts in processing | United States | Hosted voice agents |
| Google LLC (Workspace: Sheets, Gmail, Calendar) | Sheet-based property import, outbound email, and demo booking on the sales line | Property and unit data in the client's sheet; email content; prospect name and email for demo calendar invites | United States | Clients who use a sheet or email, and the sales line (booking and confirmation) |
| Cloudflare, Inc. | Network tunnel in front of the service's public endpoints | Request data in transit | United States | Always |
| Stripe, Inc. | Billing and invoicing | The client's billing contact and payment details (not resident data) | United States | Always |